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If there is something that our faq was unable to help you on, do drop us an enquiry at visitme@tablematters.sg
What Courier(s) Are You Using?
Our main logistics partner is J&T Logistics. They provide tracking services on their website. For more details about your parcel status, please visit Track My Parcel
For large orders that is unable to be fulfilled by J&T, we will be utilising our own in-house delivery courier!
For large orders that is unable to be fulfilled by J&T, we will be utilising our own in-house delivery courier!
Can You Ship Overseas?
Yes, we ship worldwide at an additional cost, depending on the destination. However, due to the fragile and heavy nature of our wares, we encourage our overseas buyers to contact us before placing an order to properly work out the details of the shipping and fees based on the country of destination.
Shipping Rates?
Our standard rates are S$0.99 for local deliveries and Free Shipping applies to orders above S$25.00. For Overseas Shipping, please submit an enquiry or contact our customer service team.
Am I Able To Request For Urgent Deliveries?
Yes, you are able to. Please contact our customer service team or drop an enquiry to get a request before making the purchase. The standard fee of S$30.00 exc GST applies for Special Deliveries.
When Will I Receive My Order?
It depends on your location. For local Singapore deliveries, you can expect the package to arrive in 3-5 working days.
For overseas shipping, the standard delivery duration is around 7-16 days. You will find the exact delivery details of your order in the confirmation email sent to you upon successful purchase.
How Are The Products Packaged?
Every Table Matters ceramic is bubble-wrapped or placed in a sturdy box or both. Some products may be packaged in individual boxes, while other items may not.
Why Are There Separate Shipments For My Order?
For some cases, it is because the order(s) are being shipped out from different warehouses. Most cases applies to large orders that requires more than one shipment to process through. Fret not, you can always drop in an enquiry to our customer service department to get an update!
What If My Order Has Yet To Arrive By The Stipulated Time?
Please do contact our customer service department or drop us an enquiry to our email at visitme@tablematters.sg. Our Customer Service Officers will investigate into the issue and provide an update as well as resolution.
Can I Return My Items?
Yes you can do so! Within 14 days, if you find our products defective or not up to par with your standards, we will be glad to hear you out and assist you. Please email us at visitme@tablematters.sg or send a message on Whatsapp at +65 88118581 so we can help you as soon as possible.
How Long Does It Take To Refund?
Once the returned has been confirmed, our Customer Service Department will start the process of refund. Refund duration will take approximately 7 - 30 Days depending on the bank or payment method used.
Can I Get Store Credits Instead Of Refund?
Yes, you absolutely can! Refunding via store credits will automatically credit you additional voucher(s) which you can use on your next purchase!
What Qualifies For Product Exchange?
If your order has arrived with defective or damaged product(s), you can contact our Customer Service Department Immediately and request for an exchange. We will schedule an exchange for you. Alternatively, if you wish to make an exchange at our physical retail stores, please do inform us beforehand to ensure that we have the product(s) in stock.
What If The Product(s) To Be Exchanged Is Out Of Stock?
You are free to look at other similar product(s) or find another product(s) that you like for an exchange. If there are differences in the amount, it would be refunded to you or topped up.
Corporate Purchase?
Yes, we do conduct B2B. You can submit a corporate enquiry form. And our Sales Team will get back to you.
Do You Do Customisations?
Yes, but it depends on the availability and Minimum Order Quantity. Please check the specific product page for the availability of customization options regarding the dinnerware that you want to personalize. Additional costs for customization is dependent on the complexity of the design.
Do You Have Retail Outlets?
Yes, we have an outlet at 1 Vista Exchange Green, #01-29/30, Singapore 138617. The operating hours are from 10am - 10pm.
Alternatively, you can also view our products at HOUZE outlet at 112 East Coast Road, #B1-17/18/19/20, S428802. Operating hours from 10am - 10pm.
Alternatively, you can also view our products at HOUZE outlet at 112 East Coast Road, #B1-17/18/19/20, S428802. Operating hours from 10am - 10pm.
Are Gift Wrapping Services Available?
Unfortunately we do not provide any gift wrapping services. Should you purchase our ceramic tablewares, it would be packaged in a sturdy box which is suitable for gifting.
Will You Restock Items That Are Sold Out?
Yes! We do restock our items and collections that are sold out. It usually take a few weeks for the product to be restocked.
Some of our products are available for pre-order if they ever get sold out, granted that you have made a full payment, which serves as a pre-order confirmation. Please wait 2-6 weeks for the pre-ordered item to arrive at our premises, depending on the manufacturer’s schedule and the country of origin.
Some of our products are available for pre-order if they ever get sold out, granted that you have made a full payment, which serves as a pre-order confirmation. Please wait 2-6 weeks for the pre-ordered item to arrive at our premises, depending on the manufacturer’s schedule and the country of origin.
Are Our Products Food Safe?
We are SGS Certified to be Lead and Cadmium Safe, under US FDA CPG Sec. 545.400 and CPG Sec. 545.450 Pottery (Ceramics) - Leachable Lead and Cadmium.
Are Our Products Microwave, Oven, and Dishwasher Safe?
We are SGS Certified! All our products are safe for microwave, oven, and dishwasher. Take note that products that are decorated with platinum or painted gold are not recommended for microwave use.
Also, all our products are not to be use on stove tops and over open flames.
Wash & Storage
- Do not place platinum or gold-painted ceramics in the dishwasher or microwave oven. To clean, use a soft cloth or sponge only.
- Do not use abrasive materials such as scouring pads to clean products.
- Bleaching the product for a long time causes colors to fade.
- When handling ceramics, ensure that your grip is firm to prevent dropping.
- Refrain from washing the product along stainless steel materials to avoid metal stains from damaging the product.
- Do not slide plates over another when storing to avoid scratching the glaze.
- Safely store heavy products in durable shelves and out of children’s reach.
What Is Table Matters?
A leisure pursuit for quality and expressive crockery quickly transformed into an intimate expression of art, giving birth to Table Matters.
The brand was created to realize the goal of providing aesthetically valuable tableware to the masses.
Every collection is incorporated with unique designs that use visually pleasing elements from nature and translated into intricate sketches and colors. Table Matters use finely sourced materials that are strictly tested for toughness, durability, and integrity. Each dinnerware is guaranteed safe for use and can withstand the test of dishwashers and time.
The brand was created to realize the goal of providing aesthetically valuable tableware to the masses.
Every collection is incorporated with unique designs that use visually pleasing elements from nature and translated into intricate sketches and colors. Table Matters use finely sourced materials that are strictly tested for toughness, durability, and integrity. Each dinnerware is guaranteed safe for use and can withstand the test of dishwashers and time.
Are Your Products Brand New?
All of our products are brand new from the manufacturers, with their original tags and in their original packaging.
Table Matters do not sell second-hand/used items
Table Matters do not sell second-hand/used items
Where Can I Find Reviews Of Your Products?
The reviews of our products can be found on the home page of our website. Additionally, each individual product has its own reviews section located at the bottom of its respective product listing.
What Is The Difference Between Porcelain, Stoneware, And Earthenware?
Porcelain: Porcelain is the most delicate and refined type of ceramic dinnerware. It is made from kaolin clay, which is fired at a very high temperature. This gives porcelain its signature translucency, strength, and chip resistance.
Stoneware: Stoneware is a more durable and versatile type of ceramic dinnerware. It is made from a mixture of different clays and is fired at a lower temperature than porcelain. This gives stoneware its heavier weight and resistance to chipping, cracking, and heat.
Earthenware: Earthenware is the least durable type of ceramic dinnerware. It is made from a porous clay and is fired at the lowest temperature. This gives earthenware its affordability and rustic appearance, but also makes it more prone to chipping, cracking, and staining.
Stoneware: Stoneware is a more durable and versatile type of ceramic dinnerware. It is made from a mixture of different clays and is fired at a lower temperature than porcelain. This gives stoneware its heavier weight and resistance to chipping, cracking, and heat.
Earthenware: Earthenware is the least durable type of ceramic dinnerware. It is made from a porous clay and is fired at the lowest temperature. This gives earthenware its affordability and rustic appearance, but also makes it more prone to chipping, cracking, and staining.
How Do I Clean And Maintain My Ceramic Dinnerware Properly?
Proper care and maintenance ensure your ceramic dinnerware lasts long and retains its beauty:
• Hand washing: Handwashing with warm, soapy water is generally recommended, especially for delicate porcelain or hand-painted pieces.
• Dishwasher use: If dishwasher-safe, use the gentle cycle and avoid harsh detergents.
• Avoiding abrasive cleaners: Avoid using abrasive scouring pads or harsh chemicals that can scratch or damage the glaze.
• Careful handling: Handle the dinnerware with care, avoiding dropping or banging pieces together.
• Storing: Store the dinnerware carefully, wrapping delicate pieces in paper towels or bubble wrap to prevent chipping or cracking.
• Hand washing: Handwashing with warm, soapy water is generally recommended, especially for delicate porcelain or hand-painted pieces.
• Dishwasher use: If dishwasher-safe, use the gentle cycle and avoid harsh detergents.
• Avoiding abrasive cleaners: Avoid using abrasive scouring pads or harsh chemicals that can scratch or damage the glaze.
• Careful handling: Handle the dinnerware with care, avoiding dropping or banging pieces together.
• Storing: Store the dinnerware carefully, wrapping delicate pieces in paper towels or bubble wrap to prevent chipping or cracking.
How Can I Incorporate Ceramic Dinnerware Into My Home Décor?
Ceramic dinnerware can be a great way to add color, pattern, and style to your home décor. Here are a few tips:
Choose a pattern that complements your décor: If your décor is mostly neutral, you can choose a bold pattern to add a pop of color. If your décor is already very colorful, you may want to choose a more subtle pattern.
Use different pieces for different purposes: You can use dinner plates for everyday meals, salad plates for lighter fare, and bowls for cereal, soup, or snacks.
Mix and match patterns: You can mix and match different patterns to create a unique and personal look.
Use ceramic dinnerware as decorative accents: You can display ceramic pieces on shelves, countertops, or even hang them on the wall.
Choose a pattern that complements your décor: If your décor is mostly neutral, you can choose a bold pattern to add a pop of color. If your décor is already very colorful, you may want to choose a more subtle pattern.
Use different pieces for different purposes: You can use dinner plates for everyday meals, salad plates for lighter fare, and bowls for cereal, soup, or snacks.
Mix and match patterns: You can mix and match different patterns to create a unique and personal look.
Use ceramic dinnerware as decorative accents: You can display ceramic pieces on shelves, countertops, or even hang them on the wall.
How do I Choose The Right Ceramic Dinnerware Set For My Needs?
When choosing a ceramic dinnerware set, consider the following factors:
Number of people: Choose a set that has enough pieces for the number of people you typically dine with.
Style: Consider the style of your home and the type of dining occasions you will use the set for.
Durability: If you have children or are prone to breaking dishes, you may want to choose a more durable type of ceramic dinnerware, such as stoneware.
Dishwasher-safe: If you want to be able to wash your dinnerware in the dishwasher, make sure the set is dishwasher-safe.
Number of people: Choose a set that has enough pieces for the number of people you typically dine with.
Style: Consider the style of your home and the type of dining occasions you will use the set for.
Durability: If you have children or are prone to breaking dishes, you may want to choose a more durable type of ceramic dinnerware, such as stoneware.
Dishwasher-safe: If you want to be able to wash your dinnerware in the dishwasher, make sure the set is dishwasher-safe.
How Do I Prevent Ceramic Dinnerware From Chipping Or Cracking?
To prevent ceramic dinnerware from chipping or cracking, follow these tips:
Handle the dinnerware with care. Do not drop or bang the pieces together.
Avoid sudden temperature changes. Do not put hot dishes in cold water or vice versa.
Do not use harsh abrasives or scouring pads.
Store the dinnerware carefully. Wrap each piece of dinnerware in paper towels or bubble wrap before storing it.
By following these tips, you can help to extend the life of your ceramic dinnerware and keep it looking beautiful for years to come.
Handle the dinnerware with care. Do not drop or bang the pieces together.
Avoid sudden temperature changes. Do not put hot dishes in cold water or vice versa.
Do not use harsh abrasives or scouring pads.
Store the dinnerware carefully. Wrap each piece of dinnerware in paper towels or bubble wrap before storing it.
By following these tips, you can help to extend the life of your ceramic dinnerware and keep it looking beautiful for years to come.